Refund & Cancellation Policy – Cosmetics and Pharmacy

1. Order Cancellation

  • Orders can be cancelled within 24 hours of placement only if they have not yet been dispatched.

  • To request cancellation, contact us via:

  • Once an order has been dispatched, cancellation is no longer possible. You may proceed with a return after receiving the order.

2. Returns & Refunds

Return Eligibility

  • Products can be returned within 7 days of delivery.

  • Items must be unused, unopened, and in original packaging with all seals intact.

  • Damaged or defective items must be reported within 48 hours of delivery with photos/videos as proof.

Non-Returnable Items

  • Opened or used products.

  • Items where the seal or original packaging is broken.

  • Products damaged due to customer mishandling.

  • Items marked as non-returnable or on final sale.

Refund Process

  • After we receive and inspect the returned product, refunds are processed within 7 business days.

  • Refunds are issued to the original payment method.

  • Shipping charges are non-refundable unless the return is due to our error (wrong/defective item sent).

  • If the error is from our side, we also cover the return shipping cost.

3. Exchange Policy

  • Exchanges are allowed within 7 days of delivery, subject to stock availability.

  • The original item must be returned unused and unopened.

  • Price differences (if any) will be adjusted accordingly.

  • Shipping charges may apply for the exchanged item.

4. Late or Missing Refunds

If you haven’t received your refund:

  1. Check with your bank/payment provider—processing times vary.

  2. Contact us with your order details and return tracking number:

We will investigate and respond within 5 business days.

5. Return Shipping

  • For customer-initiated returns (not our error), the customer bears the return shipping cost.

  • Please use a trackable shipping service. We are not responsible for lost return packages.

  • All returns should be sent to:
    Cosmetics and Pharmacy
    Sector 44
    Chandigarh
    India

6. Important Notes

  • We reserve the right to refuse returns for products that are opened, used, or not in their original condition.

  • Refunds may be denied if the returned product arrives damaged due to poor packaging.

  • Any tampering of seals automatically voids eligibility for return or refund.

7. Contact Information

For cancellations, returns or refund queries:

  • Phone: +91 93000 70009

  • Email: hi@cosmeticsandpharmacy.com

  • Address: Sector 44, Chandigarh, India

  • Business Hours: Monday–Friday, 10:00 AM – 6:00 PM IST

8. Policy Updates

Cosmetics and Pharmacy may update this policy periodically. The version on our website at the time of purchase applies.

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